How to request deletion of your account and personal data from Aaumai Healthcare Solutions PVT LTD
Last Updated: 8 November 2026
This page explains how to ask for your account and personal data to be deleted from Aumy, including the Aumy mobile app, our hosted apps (such as aumy.aumai.co.in) and our Meta app “AUM AI Platform”. Aaumai Healthcare Solutions PVT LTD (“Aaumai”, “AUM AI”, “we”) makes software for clinics. Most accounts are created and managed by the clinic (“clinic customer”) you belong to, so the way to ask depends on who you are.
Clinic staff accounts in Aumy are set up by the clinic’s administrator. To delete your user account and personal data:
We delete your profile (name, work email, phone), login details, two-factor secrets, push-notification tokens and session data. We keep the audit logs that show which user did what in clinical records, because medical records must stay complete (see Section 5).
We act on verified requests within 30 days and confirm by email.
If you are a patient of a clinic that uses Aumy, or you messaged a clinic on WhatsApp, Facebook or Instagram, called it, or filled in one of its forms or ads, that clinic controls your data and we process it for the clinic. Please send deletion or correction requests to the clinic. Once the clinic confirms the request, we delete the data from Aumy, subject to the medical-record rules the clinic must follow. You can also email jayesh.chaudhari@aumai.co.in and we will pass your request to the right clinic.
This section is for people who logged in to our Meta app, “AUM AI Platform” (App ID 2067787743777563), with Facebook to connect a clinic’s Facebook Page, Instagram account or Meta ad account to Aumy.
To remove our access: either
To ask for your data to be deleted: in Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites), find “AUM AI Platform”, remove it, and choose to send a data-deletion request. When Meta sends us your signed request, we check that it really came from Meta, and then in one step we:
Checking the status: Meta shows you the confirmation code and a link to a status page at https://aumy.aumai.co.in/api/v1/whatsapp-automation/meta/data-deletion/status/<confirmation code>. The page shows whether it was a deletion request or an app removal, when we received it and when it was completed. If we held no connection for your login, it says so. It shows no personal data.
What a Meta request does not cover: messages, leads and posts the clinic received through its connected accounts belong to the clinic and stay in its Aumy account (see Section 2). If the status page says we found nothing and you think we still hold data from your login, email jayesh.chaudhari@aumai.co.in and we will remove it by hand.
When a clinic’s service agreement ends, we give the clinic an export of its data on request. We then delete or return the clinic’s data within 30 days, except where the law requires longer.
Some records cannot be deleted on request because the law requires us or the clinic to keep them, for example medical records, invoices and financial records, and security audit logs. We keep only what the law requires. We may also keep anonymous totals that can no longer identify you.
For any account or data-deletion request, email jayesh.chaudhari@aumai.co.in. We reply to deletion requests within 30 days. This page goes with our Privacy Policy.