The Full Chair Method · free clinic audit

The 4C Scorecard

Eight systems keep a dental clinic’s chairs full. Score your clinic on each one in about ten minutes, then get a printable audit report of what to fix first.

• Convert: The Decision Path, Every Call Answered.
• Confirm: Confirm Twice, Remind Once, Same-Week Rebook.
• Care: Advised to Accepted, Finish Line, BIT (Be In Touch).
• Come back: Smart Comebacks.

Always scores 2, sometimes 1, never or don’t know 0. 9 to 10: running tight. 5 to 8: can do better. Below 5: leaking patients.